Zimbabwe team enjoys fruits of good customer service
August 29, 2014
Tata Zimbabwe (Blackwood Hodge Zimbabwe) recently enjoyed the rewards of excellent customer service to receive a large order of the Tata LPT 709 model – a three-ton truck/medium commercial vehicle.
The customer, one of the top bakeries in Zimbabwe, had bought two of these trucks in January 2014. This was their first experience of using Tata trucks for deliveries, and being very satisfied with the product they purchased a further 10 units in May. The customer has also made an undertaking to purchase another four units before the end of the year. If all goes according to plan, the customer hopes to have a fleet of 40 Tata trucks by mid-2015.
This is testament to the Tata brand being synonymous with quality and being very popular in the African market. Tata Zimbabwe dealership has also offered to provide training to the customer’s workshop team in order to build their knowledge of basic maintenance checks on Tata trucks. This goes a long way in ensuring that the customer is satisfied with the Tata experience.